Privacy Policy

At MIXELAND, S.L. (hereinafter ONDALOOP), we believe in the importance of the security of your personal data that you share with us. Therefore, we have adapted to national (Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights) and European (Regulation (EU) 2016/679) data protection regulations and have implemented the necessary security measures to ensure proper processing, which is why the following processing information is provided:

Data Controller

  • Company Name: MIXELAND, S.L.
  • Postal address: Av. Vallcarca 254, Bajos 1ª; CP 08023 Barcelona
  • Phone:+34 613 006 061
  • Email: hello@ondaloop.com

Personal Data

Personal data is information that identifies or allows the identification of individual persons. Your personal data is divided into identifying data such as your name, surname, and ID number, or contact data such as your postal address, email address, or phone number.

The personal data you share with us is your basic identification and contact information. Specifically, we collect your first and last name, email address, and phone number.

We commit to treating the personal information of our users with complete confidentiality and respecting all legally established principles.

Purpose of Processing

Among other purposes, we will use your data to manage your registration as a user for the free trial, answer your queries, and, if you wish, send you our personalized communications.

Among others, the main purposes of processing are:
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  • Registration for the free trial request
  • To respond to information requests or to reply when you contact us
  • To send you information about the activities and events we organize

If you do not wish to receive commercial information, you can let us know by writing to hello@ondaloop.com

We do not use your data for profiling or for automated decision-making.

Data Retention Period

The data you provide us will be processed solely and exclusively for the time necessary and for the purposes for which it was collected at any given time.

Therefore, your data will be retained for the time necessary to comply with legal obligations, as long as you remain registered on our platform, for the duration of the commercial relationship, or until you request the deletion of your data.

Once the aforementioned retention period has elapsed, we commit to deleting your data from our databases and to instructing any data processors whose services we use to also delete your information from their databases.

Legal Basis

We process your data based on the following legal grounds:
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  • Free, specific, informed, and unambiguous consent, as we inform you by making this privacy policy available to you. You grant us consent when you check a box provided for this purpose in the forms you complete when registering on our platform.
  • The legitimate interest in maintaining the existing relationship.

Recipients

We do not share your data with anyone without your consent, nor do we make international data transfers.

It may happen that, to ensure the proper functioning of the platform, we occasionally need to use services and tools from third-party companies.

We always choose providers that guarantee compliance with the rules imposed by data protection regulations and that are located within the European Union.
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Rights

We commit to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights by writing to our email hello@ondaloop.com, simply indicating the reason for your request and the right you wish to exercise. Should we deem it necessary to identify you, we may request a copy of an identity document.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
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  • To ask us for access to the data we hold about you. We remind you that if you are a registered user on the platform, you can also consult this information in the section corresponding to your personal data.
  • To ask us to rectify the data we already hold. Remember that if you are a registered user on the platform, you can also access the section corresponding to your personal data in your account to modify or update your personal data.

Please remember that, as a general rule, you should only provide us with your own personal data, not that of third parties.
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  • To ask us to erase your data to the extent that it is no longer necessary for the purpose for which we need to process it as informed above, or if we no longer have a legal basis to do so.
  • To ask us to restrict the processing of your data, which means that in certain cases you may request us to temporarily suspend the processing of data or to retain it beyond the necessary time when you may need it.
  • If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.
  • When our legal basis for processing your data is your consent or the performance of a contract, you will also have the right to request the portability of your personal data. This means you will have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, to transmit it directly to another entity, where technically feasible.
  • Furthermore, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, specifically with:
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  • the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php) Website: www.agpd.es.

Changes to our privacy policy

We reserve the right to review this Data Protection Policy and publish the most updated version on our Website.
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