Privacy Policy

At MIXELAND, S.L. (formerly Ondaloop), we understand the importance of protecting the personal data you share with us. Therefore, we have adapted to national regulations (Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights) and European regulations (Regulation (EU) 2016/679 on data protection), and we have implemented the necessary security measures to ensure proper processing. The following information is therefore provided regarding data processing:

Data Controller

Identity: MIXELAND, S.L.
Postal address: Av. Vallcarca 254, Bajos 1ª; CP 08023 Barcelona
Mobile:+34 613 006 061
Email:hello@ondaloop.com

Personal Data

Personal data is any information that identifies or allows the identification of an individual. Your personal data includes identification details such as your name, surname, or ID number, as well as contact information such as your postal address, email address, or phone number.

The personal data you share with us includes basic identification and contact information. Specifically, we collect your full name, email address, and phone number.

We are committed to processing our users’ personal information with complete confidentiality and in compliance with all legally established principles.

Purpose of Processing

We will use your data for the following purposes: managing your registration as a user for the free trial, responding to your inquiries, and, if you wish, sending you personalized communications.

Among others, the main purposes of processing are:
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Registration for the free trial request
Responding to information requests or inquiries when you contact us
Providing information about activities and events we organize

If you do not wish to receive commercial information, you can inform us by writing to hello@ondaloop.com.

We do not use your data to create profiles or to make automated decisions.

Data Retention Period

The data you provide will be processed solely and exclusively for the time necessary and for the purposes for which it was collected at any given time.

Your data will be retained for the time necessary to comply with legal obligations, while you remain registered on our platform, for the duration of the commercial relationship, or until you request the deletion of your data.

Once the previously indicated retention period has expired, we undertake to delete your data from our databases and instruct any third-party service providers we use to also remove your information from their databases.

Legal Basis

We process your data based on the following legal grounds:
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Your consent, which we inform you about through this privacy policy. You provide your consent when you check the relevant box on the registration forms on our platform.
The legitimate interest in maintaining the existing relationship.

Data Recipients

We do not share your data with anyone without your consent, nor do we carry out international data transfers.

However, to ensure the proper functioning of the platform, we may sometimes need to use third-party services and tools.

We always choose providers who guarantee compliance with data protection regulations and who are located within the European Union.
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Your Rights

We are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights by writing to hello@ondaloop.com, indicating the reason for your request and the right you wish to exercise.

If we consider it necessary to identify you, we may request a copy of an identification document.In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
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Request access to the data we hold about you. If you are a registered user, you can also consult this information in the relevant section of your personal data.
Request that we rectify the data we hold about you. Remember that if you are a registered user on the platform, you can also access the section corresponding to your personal data in your account to modify or update your personal data.

Please remember that as a general rule you should only provide us with your own personal data, not that of third parties.
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You can ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as we have informed you above, or to the extent that we no longer have a legitimate basis for doing so.
You can ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of your data or to keep it longer than necessary when you may need it.
If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time.
When our legal basis for processing your data is your consent or the performance of a contract, you also have the right to request the portability of your personal data. This means you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, so that you can transmit it to another entity directly, provided this is technically feasible.
Furthermore, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with:
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the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php) Página web: www.agpd.es.

Changes to Our Privacy Policy

We reserve the right to review this Data Protection Policy and publish the most updated version on our Website.
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